Privacy Policy

1. Introduction

This Privacy Policy describes how HarryApp ("HarryApp", "we", "us", or "our") collects, protects, and uses personal information when you access the HarryApp website, applications, and related services (collectively, the "Services").

HarryApp connects fans with approved public figures, also referred to in parts of the platform as celebrities, for scheduled or instant text, voice, and video sessions. This Policy applies to fans, public figures, applicants, and other account holders.

It also explains the choices available to you and how you can access, correct, or request deletion of your information. This Policy does not apply to companies that we do not own or control, or people we do not employ or manage.

2. Information We Collect

Information you provide

Depending on how you use HarryApp, we may collect:

• Your name, email address, phone number, password, and account role.
• Profile details, photographs, biography, categories, social links, availability, offered session types, prices, and public-figure application or verification information.
• Booking details, session type, schedule, duration, notes, messages and attachments, participation details, favorites, ratings, reviews, and support communications.
• Payment, refund, payout, mobile-money number, and transaction-reference information. Complete payment credentials may be processed directly by our payment providers.
• Notification preferences and device tokens used to deliver platform notifications.
• Information included in account-deletion requests, including the request status and any administrative response, or other forms you submit.

Information collected automatically

When you use the Services, our systems may record your IP address, browser and device type, operating system, language preferences, access dates and times, pages viewed, approximate location, and platform usage or error information.

3. How We Use Information

We may use personal information to:

• Create and manage fan, public-figure, and administrator accounts.
• Review public-figure applications and display approved public profiles.
• Process bookings, live chat, voice and video sessions, payments, refunds, earnings, and withdrawals.
• Maintain favorites and publish eligible fan ratings and reviews.
• Show public-figure availability or online status and support instant-session requests.
• Send email, in-app, or device notifications about applications, bookings, sessions, payments, security, and support.
• Personalize and improve the Services and understand usage trends.
• Enable authorized administrators to review accounts, applications, bookings, sessions, payments, reports, and deletion requests.
• Prevent fraud, misuse, unauthorized access, and other harmful activity, and resolve complaints or disputes.
• Enforce our Terms and comply with legal or regulatory obligations.

We process information where we have a lawful basis, including your consent, performance of a contract, compliance with law, protection of vital interests, or our legitimate interests in operating and securing HarryApp.

4. Payments and Service Providers

We may use third parties for payment and mobile-money processing, hosting, live video or audio infrastructure, communications, analytics, identity verification, and customer support. These providers may process information only as needed to perform services for us and are also subject to their own privacy terms.

We do not sell your personal information. We may disclose information when required by law, to protect users or the platform, in connection with a business reorganization, or with your direction or consent.

5. How Information Is Visible

Approved public-figure profiles are intended to be visible to fans and other HarryApp users. They may include a display name, image, biography, category, social links, verification status, ratings, reviews, session offerings, prices, availability, and online status. Public figures should not place sensitive personal information in fields intended for public display.

Fans and public figures participating in the same booking can see information needed for that session, such as names, profile images, messages, session status, schedule, and call participation details. A fan's review and rating may be shown on the relevant public-figure profile.

Favorites are used to personalize a fan's account and are not intended to be displayed publicly. Application notes, payout details, account-deletion requests, and administrative records are restricted to the account holder, authorized administrators, and service providers that need them to perform their work.

6. Sessions, Messages, Voice, and Video

HarryApp processes session identifiers, messages, meeting details, start and end times, attendance or connection information, and technical logs needed to provide and secure text, voice, and video sessions. Voice and video may be transmitted through a real-time communications provider.

HarryApp does not state that private voice or video sessions are routinely recorded. Users must not record, capture, or distribute a private session unless every participant has consented and applicable law permits it. Session and message records may be retained as needed to provide the Services, investigate reports, resolve disputes, maintain safety, and satisfy legal or accounting requirements.

7. Cookies and Similar Technologies

HarryApp may use cookies and similar technologies to keep you signed in, remember preferences, protect accounts, measure performance, and understand how the platform is used. You can control cookies through your browser, although disabling essential cookies may prevent parts of the Services from working.

8. Information Storage and Transfers

Your information may be stored or processed in countries other than your country of residence. Where required, we use appropriate safeguards designed to protect personal information in accordance with applicable law.

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Your Rights and Choices

Subject to applicable law, you may have the right to access, correct, delete, or obtain a copy of your personal information; restrict or object to processing; and withdraw consent where processing relies on consent.

You may update available profile information in your account settings. You may delete your account from Settings or through our public Delete Account page. HarryApp verifies the request by sending a time-limited code to the account email. Entering the valid code permanently closes the account without administrator approval. Personal profile data is removed or anonymized, while limited booking, payment, fraud-prevention, dispute, safety, or legal records may be retained where necessary.

10. Information Security and Data Breaches

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. No Internet transmission or storage system is completely secure.

If a data breach affects your personal information, we will investigate, take reasonable steps to reduce harm, and notify affected users or authorities where required by law.

11. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

12. Third-Party Links

HarryApp may link to third-party websites or applications. We do not control their content or privacy practices, and this Policy does not govern those services. Please review their policies before providing information.

13. Changes to This Policy

We may update this Policy to reflect changes to HarryApp, our practices, or applicable law. We will post the updated Policy on this page and revise the "Last updated" date. Your continued use of the Services after an update means you acknowledge the revised Policy.

14. Contact Us